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Terms of service

Welcome to Rishikesh Divine!

Thank you for visiting Rishikesh Divine. By accessing and using our website, https://rishikeshdivine.com (the “Site”), you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services. These terms apply to all visitors, users, and others who access or use the Site.

Please read these Terms carefully and fully before using our services. By using the Site, you signify your acceptance of these terms and conditions.

1. General Information

By accessing or using the Site, you affirm that you are at least 18 years of age or accessing the Site under the supervision of a parent or legal guardian.

2. Products and Services

Product Listings:

We offer a wide range of products, including gemstones, spiritual jewellery, meditation tools, and other wellness-related items. Product listings on our Site, including images, descriptions, and pricing, are presented to the best of our knowledge. However, we cannot guarantee that this information will always be accurate or up-to-date, as the availability and appearance of products may vary from what is shown.

  • Product Information:
    All images, descriptions, and details are meant to provide a true representation of the products. However, due to the natural characteristics of the stones and handmade nature of some items, colors, shapes, sizes, and patterns may vary slightly.

  • Price and Availability:
    Prices are subject to change without notice. If a product's price has been listed incorrectly on our website, we reserve the right to cancel any orders placed at the incorrect price. If a product you ordered is out of stock or unavailable, we will notify you immediately.

  • Natural Stone Variations:
    Many of the gemstones and natural stones we sell have unique, individual characteristics. Therefore, the color, size, and weight of each piece may vary slightly, making each item truly unique.

Product Usage:

While our gemstones and jewelry are believed to have metaphysical properties, we make no guarantees regarding their effectiveness. They are not intended to replace medical treatment or advice, and any claims made about these products are based on traditional beliefs and practices.

3. Order and Payment

Order Process:

When you place an order on our Site, you are making an offer to purchase a product. Once we receive your order, we will send you a confirmation email acknowledging that we have received your order. This does not confirm acceptance of the order. We reserve the right to cancel or refuse an order at any time due to product availability, issues with payment, or other reasons.

  • Order Acceptance:
    Your order is considered accepted only after we process it and confirm shipment. If there is a mistake or issue with the order, we will notify you.

Payment Methods:

We accept a wide range of secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
  • PayPal: Secure payments via PayPal
  • Other Payment Methods: UPI

We use SSL encryption to ensure the safety and security of your personal and financial information during transactions.

  • Billing Information:
    You agree to provide accurate and up-to-date billing information for all purchases made. Failure to provide correct billing information may delay your order or result in order cancellation.

Pricing and Currency:

  • All product prices are listed in INR and do not include applicable taxes, shipping charges, or customs fees, which will be calculated at checkout.
  • We reserve the right to change prices at any time, but these changes will not affect orders that have already been confirmed.

4. Shipping and Delivery

Shipping Methods:

We offer various shipping options, depending on your location and the size of your order. The shipping fees and estimated delivery times will be displayed at checkout. Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.

  • Processing Time:
    Orders are usually processed within 1-2 business days. However, processing times may vary depending on product availability and order volume.

Shipping Costs:

Shipping charges depend on your location and the size of the items being shipped. Additional charges for express shipping or international orders may apply, and these will be displayed before completing your purchase.

Delivery Times:

  • Domestic shipments typically arrive within 7 days of dispatch.

Delays:

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

5. Returns and Refunds

Return Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 7-day return policy for most items, subject to the following conditions:

  • Items must be returned in new, unused condition with all packaging intact.
  • Non-returnable items: Customized or personalized products, items on sale, and products that are marked as non-returnable.
  • Return Request:
    To initiate a return, please contact our customer service team at info.rishikeshdivine@gmail.com within 7 days of receiving your order.

Refunds:

Once we receive and inspect the returned product, we will issue a refund to your original payment method within 14  days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

6. Limitation of Liability

  • No Warranty:
    We do not guarantee that our products will provide specific results. The effectiveness and benefits of gemstones and jewelry are based on personal beliefs and traditions and are not scientifically verified.

  • Damage and Loss:
    We are not liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data loss, or damage to your device caused by using our products or website.

  • Force Majeure:
    Rishikesh Divine shall not be held liable for any delays or failure in performance of our obligations under these Terms due to causes beyond our reasonable control, including, but not limited to, acts of God, war, natural disasters, governmental actions, or transportation delays.

7. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

8. Changes to These Terms

We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page, along with an updated effective date. By continuing to use our website after changes are made, you agree to be bound by the updated Terms.

9. Governing Law and Dispute Resolution

  • Governing Law:
    These Terms and Conditions are governed by the laws of Rajasthan, without regard to its conflict of law principles.

  • Dispute Resolution:
    Any disputes arising from or in connection with these Terms will be resolved through rishikesh divine in Jaipur ,Rajasthan. If a dispute cannot be resolved amicably, the courts in Jaipur,rajasthan shall have exclusive jurisdiction.

10. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us at:

11. Customer Responsibilities

By using our website, you agree to the following customer responsibilities:

  • Accurate Information:
    You agree to provide accurate and up-to-date information when placing an order, including your contact details, shipping address, and payment information. Failure to do so may result in delays or cancellations of your order.

  • Account Security:
    If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or breach of security.

  • Compliance with Laws:
    You agree to comply with all local laws and regulations regarding the purchase, possession, and use of any products purchased through the Site. You are solely responsible for ensuring that the items you purchase comply with the laws of your jurisdiction.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Rishikesh Divine. We do not assume any responsibility for the content, privacy policies, or practices of any third-party websites or services.

  • External Links:
    We provide these links for convenience and informational purposes only. By accessing a third-party website through our Site, you do so at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

13. Account Security and Password Protection

  • Account Registration:
    To access certain features of our website, you may be required to create an account. When you register, you agree to provide accurate, complete, and current information about yourself. You are also responsible for keeping your account information up to date.

  • Password Protection:
    You are responsible for safeguarding your account login credentials, including your username and password. Please choose a secure password and ensure that you do not share it with others. If you believe your account has been compromised, please notify us immediately.

  • Suspension of Accounts:
    We reserve the right to suspend or terminate your account at our discretion if we suspect any fraudulent activity or violation of these Terms and Conditions.

14. Severability

If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it will be severed from these Terms. The remaining provisions will remain in full effect.

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